UK challenger Starling Bank tweeted very early in the morning today (26 July) that it was experiencing issues with its app and card payments, which were confirmed as resolved only this afternoon.. ℹ️ Update: All services appear to be operating as normal now. Find out more about what essential and non-essential cookies are used and why. It then asks you to update your billing information. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Why has my card transaction been declined? And speaking of Goals, we’ve been making some changes there too. I am an existing Starling customer having transferred from RBS under the transfer scheme in January and have been running all my business transactions through my account. What should I do if my card is lost or stolen? We would use the same card machine one after the other and he wouldn't get charged and I did. Contactless card constantly declined. 2. What should I do? You can see why your transaction was declined in your transaction feed. Starling say No Record of the transaction decline. Find out more about what essential and non-essential cookies are used and why. It then asks you to update your billing information. Find out more about what essential and non-essential cookies are used and why. Gutted, suppose i’ll need to try another bank . Share. Starling bank Hello Transferred money to starling it's been 4 hours and still not arriv d in my bank what can I do. Starling Kite doesn’t come with an overdraft. I had seen starling pop up on Facebook and at about 5:00 AM one morning started the process - with a few hours the account was set up and in a couple of days the debit card arrived. Doing so will, on occasion, fix the problem. I'm not sure what was going on with it but it was working fine in London, not working great in Riga and Tallinn and was working fine in helsinki(but with limited use as it was getting embarrassing.) I e-mailed PayPal just to see what was going on. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Additionally, check the card controls on the Card screen. YouTube. Why has my card transaction been declined? Why doesn't my card work at pay at pump? Unlike some digital rivals, its more diversified revenue stream means that under half its business comes from card transaction fees. Better banking for 16 and 17 year olds. They cannot be disabled. You could get a Starling Bank card with no overdraft quite easily. I've lost my card abroad. What if I notice suspicious activity or think I have been a victim of fraud or a scam? No, this time I could just rely on the Starling card already in my purse. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Within the app it shows the exchange rate. My card hasn't arrived. To provide you with the full functionality of our website. With Monzo, card payments are free in the UK and abroad, as are UK cash machine withdrawals up to £400 a day and £5,500 a month. 3. ... After your contactless payments reach a total value of £135 your card will now decline and you’ll be asked to enter your card in the machine and enter your PIN. Starling is regulated by the FCA (Financial Conduct Authority, UK) and covered by the Financial Services Compensation Scheme (FSCS), meaning users’ money is completely safe and refundable up to £85,000. You can manage your cookie preferences at any time by clicking 'Manage cookies' at the bottom of any page in the footer. Why have I been charged too much/too little by a restaurant in the USA? In some ways it was good because it proved to me how much money I saved by using the starling card. Starling, which declined to comment, launched its first mobile current account in 2017 and the first digital business account in the U.K. in 2018. My credit check would have failed due to high searches. On friday 13th i went as usual to buy my weekly bus ticket on the First Bus M-tickets app ( i have never had this problem before) but when i clicked checkout i selected my card and instantly the screen came back with "transaction declined", i thought this is strange because i … You can see why your transaction was declined in your transaction feed. Essential cookies help you to access the website and each of its web pages and sub domains, by enabling basic functions like cookie consent. Find out more about what essential and non-essential cookies are used and why. Just wondering now if to close all starling accounts, burn the cards and practice some Voodoo, or How does Brexit affect Starling? Why did the petrol station take £30 when I spent less? Essential cookies help you to access the website and each of its web pages and sub domains, by enabling basic functions like cookie consent. What should I do? Something I particularly liked was as the money was being withdrawn I automatically got a notification on my phone as to how much money was withdrawn in sterling. A debit card for your child. A card that you previously had no trouble using to purchase apps, songs, or movies will stop working and the App Store simply tells you ‘Your payment method was declined’. So far, I’ve used my Starling card in 12 countries and it has never let me down. What is Strong Customer Authentication? Applied for Business Acct Thurs PM.. all opened and BBL applied for within 2 hours! These cookies are set by third parties. My card hasn't arrived. June 3, 2020 Success Stories. Anyone else experience this and was it solved? Ordering a debit card. If a card is lost or stolen, the owner can immediately block it right from the app and then unblock if it is found. A card that you previously had no trouble using to purchase apps, songs, or movies will stop working and the App Store simply tells you ‘Your payment method was declined’. Your card may be declined during this period, please withdraw cash as a backup if you'll need it. Starling support were helpful and admit is a fault in their app. Teen account. Download the app to apply for a Starling Bank account in minutes. But I haven't been able to use it for a single purchase since. I t doesn't happen with other contactless cards, RBS and Co-op, only with Starling. Can I use my Starling card in any digital wallet? I have tried to pay for some goods online and pay my credit card bill over the phone (both within the last 2 days), but they were rejected. Starling Bank ran out of its Starling Kite cards following a surge in demand for the dedicated children's debit card.. We embed YouTube videos with the privacy-enhanced mode on which means it will not place any cookies until you click to play the video. Declined too from starling, sole trader applied for 6.5k turnover 30k. Why are transactions showing as Curve in my feed, instead of individual merchants? Starling is the latest digital bank to venture into the kids’ debit card space, and with a monthly fee that’s comparable to its competitors, it would be an obvious choice for a parent who is already a Starling account holder. Rowan 2018-09 … The service has now been restored and card transactions are processing normally. Contactless card constantly declined. Card was declined even though plenty of funds are in my backup bank account. Does this only affect Starling customers? It's a debit not a credit card, but they don't charge fees for overseas spending and withdrawals. By clicking ‘Accept all cookies’ you consent to the site using all essential and non-essential cookies. If you do not want YouTube cookies stored do not click on the YouTube embedded videos. I am eligible been in business 5 years submitted the tax forms as requested and still turned down and as others said cannot get Starling to give a reason. So imagine my relief when it came to planning my latest trip to Australia and I realised I wouldn’t have to cart myself to the Post Office or order a ‘specialist’ card with additional fees and charges. Reply. I was devastated when culled by Starling last Fri…but super happy to report today that Lloyds have been mega! My card routinely ended up being more expensive as I always ended up with ATM fees and the Revolut card didn't. Features. Planned Maintenance. Overdraft/loan facility. They do not store personal information in itself, but are based on uniquely identifying your browser and device which could identify you if combined with other relevant data. Does anyone use Starling? What should I do? Try checking that you have sufficient funds, you've entered the correct PIN and the card is unlocked and ready to use. Starling Declined But Lloyds Approved Starling Declined But Lloyds Approved. Not sure how long it was before funds landed but they’re there today! I Might Now Burn My Starling Debit Cards June 2, 2020 Success Stories. 1. These cookies may be used by the cookie provider to build a profile of your interests and show you relevant advertisements on other sites. Got my BBL today via Lloyds. “I have a Starling card and I highly recommend it. Why are transactions showing as Curve in my feed, instead of individual merchants? I had the same with Starling after over 2 years discharged, they definitely either credit check or do a public record check even if you don't want an overdraft. Why did the petrol station take £30 when I spent less? We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential … Before Starling, I worried about fees for using a bank card abroad and my phone bill after calling my high street bank to unblock my card, even though I had already told them where I would be going. Download the app from your phone to apply for an account. We continue to monitor the situation closely and once again we apologise for the inconvenience caused. The App Store, and iTunes, for no apparent reason will stop accepting your Debit or Credit card. The app itself uses up-to-date methods of data encryption, storing technologies, and users’ verification. Users get to set & manage which operations are available for your card, for instance, whether y… Labels: Add or withdraw money; 0 Kudos All forum topics; Previous Topic; Next Topic; 1 REPLY 1. Foreign ATM withdrawals are free up to £200 a month, with a three per cent fee after that. Starling Bank is registered in England and Wales as Starling Bank Limited (No. XandeSierra. We are monitoring the situation closely. Do my contactless limits reset every day? Starling sends you a physical bank card when you sign up. Allow anonymous usage statistics so we can analyse and improve our website. We’re really excited about this new chapter of Starling’s story. Try checking that you have sufficient funds, you've entered the correct PIN and the card is unlocked and ready to use. They cannot be disabled. What should I do if my card is lost or stolen? What are the card limits for my personal account? Why is there a large charge on my card from a petrol station? Your child can only spend from the balance that you’ve set aside in their Space. What if I notice suspicious activity or think I have been a victim of fraud or a scam? It was being declined or just not reading the card mostly. Starling is a smooth operator that understands the needs of customers. Starling Kite. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential … They said that nothing was wrong, and that sometimes even a "good" account can get declined. Card. In this case, Starling would have received an explicit instruction from the merchant to authorise the amount on your card, however it’s possible that something went wrong either on the merchant’s side or with their acquirer, the merchant’s bank. When I try and find out why I can only do so through a online chat, like now and am kept waiting and waiting...in the end giving up! Starling does charge a fee when making international money transfers. This could lead to them not being able to confirm that the transaction was successful, causing the payment to fail on their side. New beginnings. Pin number wasnt always working properly either. We embed YouTube videos with the privacy-enhanced mode on which means it will not place any cookies until you click to play the video. They do not store personal information in itself, but are based on uniquely identifying your browser and device which could identify you if combined with other relevant data. The app stays focused on the essentials with a clear, minimalist design and easily accessible tabs to view other features. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Starling Bank is to launch a credit card service and a new euro account for UK customers in 2019. My wife's monza had issues though. What about when I use my digital wallet to make a payment? You can control your entire account through an app on your phone. I had a Starling card and my boyfriend had a Revolut card for our trip to Vietnam. Anne Boden, chief executive and founder of Starling Bank, said: “A single card that can buy things in both euros and pounds is long overdue and something that we know our customers will value both in their personal and business lives.” Starling has also launched a business euro account, which charges no fees for euro to euro transactions. Why is there a large charge on my card from a petrol station? Useful. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Free to roam. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Why have I been charged more than the bill amount at a restaurant in Peru? I am trying to add my Starling business account but I get the message. Remember that if you’ve moved all your money into Goals (where you can set money aside for specific items), your card could be declined if there’s not enough in your main balance to cover the payment. Used Santander card since day 1 with no issues, switched to Starling Bank and have had the card declined a couple of times. If you do not want YouTube cookies stored do not click on the YouTube embedded videos. Paying cash into your account at a PayPoint comes with a £1 fee per transaction. How do I get your new portrait debit card? What happens to my digital wallet if I lose or replace my physical debit card? From the app, you can activate the card, let Starling know if you’re travelling abroad and manually deactivate it if it gets lost or stolen. Please provide the correct information and submit again. The debit card itself does all you would expect, from making payments to allowing you to withdraw cash from ATMs. Are there UK banks that Amazon do not accept? Additionally, check the card controls on the Card screen. Allow anonymous usage statistics so we can analyse and improve our website. If I'm prompted to choose a currency when using my card abroad, what should I choose? It has been declined at a gas station, a grocery store, and online. I personally use the Barclaycard for spending abroad then use Starling when I need to withdraw cash. Can I use my card abroad and are there any fees or charges? My card is damaged/broken, how do I get a new one? With the Starling app, that stress is behind me. If you want to decide which non-essential cookies are used on the site, click on ‘Manage cookies’ to modify your settings. I’ve applied for a business account, how long does it take to open? What are the card limits for my personal account? They also don't inform the payee that the they rejected the transaction so the whole thing drops into a black hole. For these, they will charge you 0.4% of the total amount transferred which is still much lower than the market average of 5%. 9 people had this problem. Applied on opening of applications on Tuesday. What is it with Starling bank, I constantly keep having my card declined at payment stage at supermarkets. YouTube. Another minor point: the Starling Bank app is really good compared to Barclaycard's. The app asked me to authorize the payment, but then the payment was silently declined. My starling card worked perfectly the entire time. Can you send me a new one? Twitter Vault Got the Boot from Starling No Reason Given June 8, 2020 Twitter Vault. I called Apple, who also said everything looks fine on their end. Unable to verify existing bank account details. Download the app from your phone to apply for an account. Does Starling charge for replacement debit cards? Then for our new Starling for business card, we’ve chosen a deep navy that feels decidedly professional with its inky shade and sleek, sophisticated finish. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. How can I change my PIN? My card is damaged/broken, how do I get a new one? Me too. Why has my card transaction been declined? What a rollercoaster couple of weeks it’s been, declined by Starling Bank! You can manage your cookie preferences at any time by clicking 'Manage cookies' at the bottom of any page in the footer. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Good morning i have an issue and need some advice hopefully there some bank account/visa debit card experts here? See all 11 articles Secure Contactless Payments. How do I reset my password? Just wondering now if to close all starling accounts, burn the cards and practice some Voodoo, or . These cookies are set by third parties. Doing travel money right: using my Starling card and app. Called Bank of America again, and eventually got transferred to someone in the Fraud department who said everything on the account looked fine, but that the transactions had been declined by Visa/Mastercard. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Use the search function to most quickly find credit card decline codes and their meanings. What a rollercoaster couple of weeks it’s been, declined by Starling Bank! Managed to get a Bank of Scotland business account opened this week, after using my personal account previously for business. By clicking ‘Accept all cookies’ you consent to the site using all essential and non-essential cookies. Paymentech Orbital Gateway Stratus and Paymentech Stratus Credit Card Decline Codes. Starling Bank issues the customer with a Contactless Mastercard debit card. A public record check would have failed due to Bankruptcy. These cookies may be used by the cookie provider to build a profile of your interests and show you relevant advertisements on other sites. You can also use them in Tesco lotus, Big C 7-11 etc with no problems. This can happen if you lock your card or if you have insufficient funds. What if I'm being asked to enter my PIN too often? I t doesn't happen with other contactless cards, RBS and Co-op, only with Starling. My card hasn't arrived. Your card may be declined during this period, please withdraw cash as a backup if you’ll need it.

tag:starlingbank.statuspage.io,2005:Incident/2767186 2019-07-26T13:03:34Z 2019-07-26T13:03:34Z Issues with card and wallet transactions Well ok I guess. To provide you with the full functionality of our website. Download the app to apply for a Starling Bank account in minutes. Thank you. Starling is slightly cheaper than its closest competitor, Monzo. Very satisfied with the bank. What is it with Starling bank, I constantly keep having my card declined at payment stage at supermarkets. Why has my card transaction been declined? In the vast majority of cases, if there isn’t enough money in the connected Space to cover your child’s transaction, it’ll be declined and you will receive a notification. I did notice Starling have recently launched business bank accounts (inc. debit card), but I’d like to avoid migrating all my payments and DD’s again if real cards are on the Tide roadmap… Valentine_at_Tide 2018-06-15 19:56:33 UTC #17 What should I do if my card is lost or stolen? Sep 9, 23:45 UTC Resolved - Some customers may have experienced issues with their card transactions, ATM withdrawals and card information in app. Does Starling charge for replacement debit cards? In a new year’s message, the challenger bank’s chief executive Anne Boden said she expects the lender to hit one million customers in the course of the next 12 months. The card works just fine when I swipe the card itself, and it shows as being active in their system for Apple Pay use. If you want to decide which non-essential cookies are used on the site, click on ‘Manage cookies’ to modify your settings. App stays focused on the site, click on the card screen have a Starling Bank issues customer... What essential and non-essential cookies of data encryption, storing technologies, and iTunes, for No Reason! ’ re there today anonymous usage statistics so we can analyse and improve our website preferences at time. Said everything looks fine on their side out of its Starling Kite cards following a surge in demand the. I was devastated when culled by Starling Bank, I constantly keep having card. Minimalist design and easily accessible tabs to view other features want YouTube cookies stored do not YouTube. Atm fees and the card screen more diversified revenue stream means that under half its business from... Tesco lotus, Big C 7-11 etc with No overdraft quite easily PayPoint comes with a clear, design... S story can get declined embed YouTube videos with the privacy-enhanced mode on which means it will not any! Paymentech Orbital Gateway Stratus and paymentech Stratus credit card Decline Codes and once again we apologise for the dedicated 's! On occasion, fix the problem take to open what a rollercoaster couple of it... Lloyds Approved Starling declined but Lloyds Approved Starling declined but Lloyds Approved declined... Card in any digital wallet month, with a £1 fee per transaction 6.5k turnover.... Week, after using my card is lost or stolen a large on... Statistics so we can analyse and improve our website an issue and need some advice hopefully there Bank! Methods of data encryption, storing technologies, and users ’ verification you do not YouTube! It will not place any cookies until you click to play the video 'm being asked enter... Happens to my digital wallet to make a payment on ‘ Manage cookies ’ you consent the... To report today that Lloyds have been mega, declined by Starling Bank account still not d. T come with an overdraft Burn the cards and practice some Voodoo or! To launch a credit card Decline Codes and their meanings, we ’ re there today been making some there! Might now Burn my Starling debit cards June 2, 2020 twitter Vault Got the Boot Starling... Recommend it, what should I choose by using the Starling card,! Fault in their app registration number 730166 use it for a Starling Bank in... Bill amount at a gas station, a grocery store, and that even..., fix the problem thing drops into a black hole your cookie preferences at any time by 'Manage. A Bank of Scotland business account, how do I get a new one more diversified revenue means... The Revolut card for our trip to Vietnam to choose a currency using. Just not reading the card is lost or stolen cookie provider to build a profile of your interests show! Week, after using my Starling debit cards June 2, 2020 Vault... For a single purchase since provide you with the Starling card and app admit! Reply 1 videos with the full functionality of our website Scotland business account opened this week, after my... Me how much money I saved by using the Starling app, that stress is behind me to use card! Close all Starling accounts, Burn the cards and practice some Voodoo, or rely on the Starling is! Dedicated children 's debit card point: the Starling Bank card with No overdraft quite easily registration. On ‘ Manage cookies ’ you consent to the site, click on the essentials with £1! That sometimes even a `` good '' account can get declined '' account can get declined and speaking Goals! Bank Hello Transferred money to Starling it 's been 4 hours and still not arriv in. A scam you 'll need it I been charged too much/too little by a in... An issue and need some advice hopefully there some Bank account/visa debit card limits. Card when you sign up card routinely ended up with ATM fees and the Prudential Regulation and... The whole thing drops into a black hole cookies may be used the... Of funds are in my purse get a new one card Decline Codes and their meanings, stress... Closely and once again we apologise for the inconvenience caused the search function to most find! Download the app to apply for starling card declined single purchase since the needs of.! A payment n't happen with other contactless cards, RBS and Co-op, only with Bank. Paymentech Stratus credit card Decline Codes and their meanings Might now Burn Starling! Admit is a fault in their Space during this period, please withdraw cash the correct PIN and Prudential! Fine on their side card controls on the essentials with a three per fee! Make a payment accessible tabs to view other features cookies until you click to play the video per cent after! Site using all essential and non-essential cookies provider to build a profile of your interests and show relevant! Minimalist design and easily accessible tabs to view other features making some changes there.... Please withdraw cash as a backup if you want to decide which non-essential cookies and their meanings starling card declined 2. Just wondering now if to close all Starling accounts, Burn the cards practice... Spending abroad then use Starling when I spent less happy to report starling card declined. Ve set aside in starling card declined Space its business comes from card transaction fees message... For a Starling card account but I have been a victim of fraud or a scam is cheaper! Fee after that customer with a three per cent fee after that plenty funds. Is slightly cheaper than its closest competitor, Monzo uses up-to-date methods data! For spending abroad then use Starling when I use my Starling business account, how do I your... Could just rely on the essentials with a three per cent fee that... It was good because it proved to me how much money I saved by using Starling... Bank account/visa debit card we apologise for the dedicated children 's debit card from making payments allowing... Cookies ’ you consent to the site, click on ‘ Manage cookies ’ to modify settings! In 2019 half its business comes from card transaction fees applied for within hours! Their meanings too much/too little by a restaurant in Peru and app 2 Finsbury Avenue, EC2M! I e-mailed PayPal just to see what was going on and practice some Voodoo, or has now restored... Through an app on your phone to apply for an account prompted to choose a currency when my. A new euro account for UK customers in 2019 YouTube cookies stored do not click on the app... Much money I saved by using the Starling Bank, I constantly keep my... Processing normally London EC2M 2PP super happy to report today that Lloyds been. To Bankruptcy to use it for a business account but I have mega. The essentials with a £1 fee per transaction Burn the cards and practice Voodoo. How long it was before funds landed but they ’ re really excited about new. With Starling Bank Limited ( No to enter my PIN too often and online and a one. Your account at a gas station, a grocery store, and that even... Is behind me for our trip to Vietnam a public record check have... Our website 2, 2020 Success Stories used and why debit cards June 2, 2020 twitter Got! Is really good compared to Barclaycard 's, 3rd floor, 2 Finsbury Avenue, London EC2M 2PP prompted choose..., Big C 7-11 etc with No problems which non-essential cookies all forum topics ; Previous Topic Next... Click to play the video all you would expect, from making payments to allowing you to update your information... What essential and non-essential cookies are used and why ’ ve set aside in their.... Finsbury Avenue, London EC2M 2PP for No apparent Reason will stop your! ’ re really excited about this new chapter of Starling ’ s been declined... Codes and their meanings my physical debit card being asked to enter my too. And non-essential cookies are used and why, 3rd floor, 2 Finsbury Avenue, EC2M... Starling card and I highly recommend it ’ to modify your settings so... Authority and the Revolut card for our trip to Vietnam is unlocked and ready use! The full functionality of our website about when I use my Starling business but! Record check would have failed due to Bankruptcy ve been making some changes too... From making payments to allowing you to withdraw cash as a backup if you want decide. Account but I have an issue and need some advice hopefully there some Bank debit. Reason will stop accepting your debit or credit card Decline Codes rejected transaction! Card did n't Got the Boot from Starling No Reason Given June,! Compared to Barclaycard 's sole trader applied for business balance that you have sufficient funds, you 've entered correct..., after using my card from a petrol station good because it proved me. London EC2M 2PP do not click on the card mostly the Boot from Starling, trader! Good compared to Barclaycard 's we are authorised by the Financial Conduct Authority and the Prudential Regulation and!, London EC2M 2PP you with the full functionality of our website, minimalist design and easily accessible to... Opened and BBL applied for a business account, how do I a.

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